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20170726 Case KPN inhome

Case: KPN In Home

By | Business Innovation, Cases | No Comments

KPN connects. The KPN Inhome team develops WiFi products and services for consumers at home. Unfortunately, customers can experience WiFi problems that are commonly addressed by a KPN mechanic, expensive and often unnecessary. In collaboration with Innovation Booster, KPN tested whether a ‘Do it Yourself’ service would be a valuable alternative for both the customer and KPN.
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