KPN connects. The KPN Inhome team develops WiFi products and services for consumers at home. Unfortunately, customers can experience WiFi problems that are commonly addressed by a KPN mechanic, expensive and often unnecessary. In collaboration with Innovation Booster, KPN tested whether a ‘Do it Yourself’ service would be a valuable alternative for both the customer and KPN.
By Gilles de Jong, 4-5 minute read
Anthony called me and asked: “How is your Slovakian?” I had a faint idea where this conversation was heading and answered: “A little rusty…”. Read More